Total Quality Management (TQM) consists of organization-wide hard work to instill a type of weather in which an organization constantly gets better its capability to deliver high-quality products and services to clients.
Total quality management (TQM) is a management approach to long-term success through client fulfillment. Training courses in TQM will teach you how to use a combination of strategy, data, and efficient communication to integrate quality into all aspects of your organization.
Total quality management (TQM) refers to an integrative philosophy which involves efficiently carrying out the management procedure as a means of constantly improving the quality of all the products offered by the organization and all the procedures that are part of its operations. Total quality management works under the premise that achieving the highest quality of products and procedure lies on how the people who are tasked in creating and consuming products or services carry out their tasks. TQM works basing on efficient management and understanding the requirements of the workforce, clients and suppliers with an aim of meeting and even exceeding client necessities and expectations.
Principle of TQM
- Principle 1: Customer-focused Organization:
Organizations depend on their clients and should, therefore, understand present and future client requirements, meet client requirements, and strive to exceed customer expectations.
- Principle 2: Leadership:
Leaders establish unity of purpose and direction of organizations. They should generate and keep the internal environment in which people can become fully involved in achieving the organization’s objectives.
- Principle 3: Involvement of People:
People at all levels are the essence of an organization and their full involvement allows their abilities to be used for the organization’s advantage.
- Principle 4: Process Approach:
The preferred result is achieved more efficiently when related resources and activities are managed as a procedure.
- Principle 5: System Approach to Management:
Identifying, understanding, and managing a system of interrelated processes for a given objective progress the organization’s efficiency and effectiveness.
- Principle 6: Continual Improvement:
Continual enhancement should be a permanent objective of an organization.
- Principle 7: Factual Approach to Decision Making:
Efficient decisions and actions are based on the analysis of data and information.
- Principle 8: Mutually Beneficial Supplier Relationships:
An organization and its suppliers are independent, and a mutually beneficial relationship improves the skill to create value. Successful TQM requires both behavioral and cultural changes to accomplish the commitments of an organization towards fulfilling client satisfaction.